Shipping policy

Last updated: August 13, 2026

At Packro TCG, we understand that collectors and players care deeply about the condition of their trading cards and sealed products. We take extra care in packaging every order with high-quality protective materials (including Bubble Wrap and sturdy cardboard boxes) to ensure your items arrive in pristine condition.

1. Dispatch & Fulfillment Hubs

Packro TCG operates under a dual-warehouse model to optimize international fulfillment:

  • UK Warehouse: Handles domestic orders within the United Kingdom and European regional shipping.

  • Macau Warehouse: Handles Asia-Pacific regional shipping and direct fulfillment for Asian releases.

Orders are automatically dispatched from the nearest warehouse holding available stock for your order.

2. Processing Times

  • Standard In-Stock Orders: Processed and dispatched within 1 to 2 business days (Monday to Friday, excluding public holidays).

  • Pre-Orders: Shipped on or around the official release date stated on the product page. If your order contains both pre-order items and in-stock items, the entire order will be held and shipped together once all items are available.

3. Shipping Rates & Delivery Estimates

🇬🇧 United Kingdom Domestic Shipping

Shipping Method Estimated Transit Time Cost
Standard Tracked 2 - 4 Business Days Calculated at Checkout
Express Tracked 1 - 2 Business Days Calculated at Checkout
Free Shipping 2 - 4 Business Days Eligible on orders over [INSERT AMOUNT, e.g. £50]

All UK orders are sent via tracked services (e.g., Royal Mail Tracked / Evri / DPD).

🇲🇴 Macau & Hong Kong Shipping

Shipping Method Estimated Transit Time Cost
SF Express (順豐速運) 1 - 3 Business Days Freight Collect / Standard Rate

🌍 International Shipping (Europe, USA & Rest of World)

  • Transit times typically range between 5 to 14 business days, depending on destination and local customs clearance.

  • International shipping costs are calculated automatically at checkout based on package weight, size, and destination.

4. Customs, Taxes, and Import Duties

  • For orders shipped outside the fulfillment hub's jurisdiction, import duties, taxes, and customs fees are not included in the item price or shipping cost.

  • These charges are the buyer’s responsibility. Please check with your local customs office to determine any additional costs prior to purchasing.

  • Packro TCG is not responsible for delays caused by local customs authorities.

5. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number and a link to monitor your package in real-time.

6. Address Accuracy & Undeliverable Packages

Please double-check your shipping address before completing checkout. Packro TCG is not responsible for lost packages or delivery failures resulting from incorrect or incomplete address details provided by the customer.

If a package is returned to us due to an incorrect address or failure to collect from a local depot, the buyer will be responsible for re-shipping costs.

7. Damaged or Lost Packages in Transit

We take great pride in our packaging standards, but occasionally transit accidents occur:

  • Damaged Goods: If your package arrives damaged, please inspect the box and product immediately. Contact us at contact@packrotcg.com within 48 hours of delivery with photos/videos of the damaged outer shipping box and damaged items.

  • Lost Packages: If your tracking status shows no updates for an extended period, please contact us so we can open an investigation with the carrier.

8. Contact Us

If you have any questions regarding our shipping options or tracking your order, please reach out to us: