Privacy policy

Last updated: August 13, 2026

Packro TCG operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.


 

Personal Information We Collect or Process


When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with our Services:


 

  • Contact details: including your name, billing address, shipping address, phone number, and email address.

  • Financial information: including payment card information, transaction details, form of payment, payment confirmation, and related details (all payment processing is handled securely by our third-party payment gateways).

  • Account information: including your username, password, security preferences, and settings.

  • Transaction information: including the items you view, put in your cart, add to your wishlist, purchase, return, or cancel, as well as your transaction history.

  • Communications with us: including the content of messages sent to customer support or through our official channels.

  • Device information: including information about your device, web browser, network connection, IP address, and other unique network identifiers.

  • Usage information: including details regarding how and when you navigate, interact with, or browse our Services.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: when you create an account, make a purchase, contact support, or interact with us;

  • Automatically through the Services: through your device when visiting our website, including via standard cookies and similar tracking technologies;

  • From our service providers: including IT infrastructure providers, logistics/shipping partners, payment processors, and analytics providers who assist in operating our store.

How We Use Your Personal Information

Depending on how you interact with us, we use your personal information for the following business purposes:

  • Provide, Tailor, and Improve Services: To fulfill orders, process payments, arrange shipping, process returns/exchanges, manage customer accounts, remember preferences, and personalize your shopping experience.

  • Marketing and Communications: To send promotional communications, special offers, and store updates via email or text message (you may opt out at any time).

  • Customer Support: To answer inquiries, provide effective assistance, and maintain customer relationships.

  • Security and Fraud Prevention: To authenticate accounts, ensure secure checkout, detect and prevent fraudulent or malicious activity, and protect store safety.

  • Legal Compliance: To comply with applicable tax laws, respond to lawful requests from authorities, or enforce our store policies.

How We Disclose Personal Information

We may share your personal information with trusted third parties for legitimate operational purposes, including:

  • Service Vendors: Third-party partners who perform services on our behalf (e.g., website hosting, payment processing, fraud detection, data analytics, order fulfillment, and courier/shipping services).

  • Marketing & Business Partners: Third-party advertising platforms to provide relevant promotions with your consent.

  • Legal Obligations: To comply with subpoenas, court orders, legal investigations, or to protect the rights, property, and safety of Packro TCG and our customers.

Third-Party Websites and Links

Our Services may contain links to third-party platforms (such as external social media channels). We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Security and Data Retention

We implement industry-standard administrative, technical, and physical security measures to protect your personal information. However, please note that no system is completely impenetrable, and we cannot guarantee absolute security during data transmission over the internet.

We retain your personal information only for as long as necessary to maintain your account, fulfill orders, meet legal/accounting obligations, resolve disputes, and enforce agreements.

Your Rights and Choices (UK & EEA Residents)

If you reside in the United Kingdom (UK) or European Economic Area (EEA), you have specific rights under applicable data protection laws (UK GDPR / EU GDPR):

  • Right to Access / Know: Request a copy of the personal information we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal information.

  • Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to statutory retention exceptions.

  • Right to Restrict or Object: Ask us to restrict or stop the processing of your personal information for specific purposes.

  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format.

  • Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

  • Opt-Out of Marketing: Unsubscribe from promotional communications at any time using the link provided at the bottom of our emails.

To exercise any of these rights, please contact us at contact@packrotcg.com.

International Data Transfers

If we transfer your personal information outside of the UK or EEA, we ensure appropriate safeguards are in place (such as standard contractual clauses recognized by relevant regulatory authorities) to guarantee an equivalent level of data protection.

Complaints

If you have concerns about how we process your personal data, please contact us directly. You also have the right to lodge a complaint with your local data protection supervisory authority (e.g., the Information Commissioner's Office (ICO) in the UK).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory requirements. Updates will be posted on this page with a revised "Last updated" date.

Contact Us

For any questions regarding our privacy practices or to exercise your privacy rights, please contact us at:

  • Email: contact@packrotcg.com

  • Data Controller: Packro TCG